How To Connect Internet To Laptop Windows 8

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HP PCs - Troubleshooting Wireless Network and Net (Windows 8)

This document is for HP computers using a wireless network (a router) with Windows 8.

Wi-Fi networking is a convenient manner to access the Internet. Withal, a lot of things can go wrong when using a wireless connection, and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that can occur with wireless network and Internet connections.

Step 1: Use automatic troubleshooting

Tools by HP or Microsoft tin can be used to automatically test and fix a large diversity of wireless conditions. If your HP computer came with Windows viii, use HP Support Banana as it has special code specifically designed for HP computers. If your calculator does not take HP Support Assistant, use the automated troubleshooter that is built into Windows viii.

Use HP Support Banana network diagnostics

HP Back up Assistant is a software support diagnosis and troubleshooting tool from HP that tin resolve many types of network and Internet connection issues.

notation:
The images in this section might vary slightly from what you come across on your screen.

To diagnose and troubleshoot network issues using HP Support Banana:

If your reckoner has a wireless key or push button on or most the keyboard and the wireless activity lite is off or amber in color, and and so press the key or push button to enable your wireless adapter. This key might exist the F10 central, F12 key or labeled with a symbol of an plane.
- If wireless activeness comes on or the activity light turns bluish, yous have enabled wireless on your system. Try connecting to the Internet again. If issues persist, continue using these steps.
- If your calculator does not take a wireless primal or the wireless activeness lights remains off or orangish, and and then continue using these steps.
In Windows, search for and open HP Back up Assistant.

annotation:
If HP Support Assistant is not installed on your computer, y'all can go to the HP Support Assistant website to download and install the HP Support Assistant software. If your computer cannot connect to the Internet, and then use Microsoft's Windows 8 automated network troubleshooting congenital into Windows eight instead of this step.
In the My devices screen, select your device from the options listed.

The My devices menu screen displays.
On the My devices menu screen, click Net and Security.
Click HP Network Check.
If a User Account Control message opens, click Yes to allow the reckoner to make changes.
On the HP Network Cheque Welcome screen, click Next to run the network diagnostic.
If the diagnostic test finds no issues, shut the windows and continue to the next section.

If the diagnostic test finds one or more issues, continue with the steps in this section.
Click Possible Root Causes.
Click 1 of the tool icons for steps to resolve the result, and so follow the on-screen instructions.
Subsequently completing the instructions, click Re-bank check.

HP Back up Assistant checks the network connectivity.
If necessary, repeat these steps until the network connectivity effect is resolved or all possible root causes and repairs have been completed.

Use Windows 8 Network and Internet Troubleshooter

The Windows 8 Network and Internet Troubleshooter tests the network for bug and attempts automatic repairs for any bug found. Use this tool from Microsoft to examination and repair the connexion.

If your computer has a wireless cardinal or button on or near the keyboard and the wireless activity light is off or amber in colour, then press the central or button to enable your wireless adapter. This key might be the F10 key, F12 central or labeled with a symbol of an plane.
- If wireless activity comes on or the activity calorie-free turns blueish, you have enabled wireless on your system. Endeavor connecting to the Internet again. If problems persist, go on using these steps.
- If your computer does non have a wireless primal or the wireless activeness lights remains off or orangish, and so continue using these steps.
From the Start screen, type troubleshooting to open the Search amuse, and then select troubleshooting from the search results.
Click Network and Cyberspace.
Click Cyberspace Connections.
Click Advanced.
Click Run every bit administrator (if nowadays), check the box for Utilize repairs automatically, and then click Adjacent.

note:
If a User Business relationship Control window opens, click Yes to continue.
Click Troubleshoot my connexion to the Internet, and then click Next.
Follow the instructions to check for problems.
After automated troubleshooting has completed, read the data on the screen.
- If issues are found, the window provides more information well-nigh the bug. This window might also prove you what was fixed or actions you can take to resolve the problem. Read the information in the window and perform any suggested deportment. Try connecting to the Internet again. If issues persist, shut the troubleshooting window and continue to the next footstep.
- If no problems were found and your computer is still experiencing Wi-Fi issues, shut the troubleshooting window and go along to the next footstep.

Step 2: Reinstall the wireless network adapter driver

Removing and reinstalling the wireless network adapter driver can articulate registry values and reset configurations so the driver can be properly fix up and accessed past Windows. Utilize 1 of the following sections to reinstall your wireless adapter.

Reinstall the Wi-Fi driver using HP Recovery Manager (preferred)

If your computer originally came with Windows 8 and has HP Recovery Manager, y'all tin use information technology to reinstall the wireless network adapter.

If y'all are using an external USB wireless network adapter, unplug it, restart your computer, and then plug it into a different USB port.
From the Start screen, blazon recovery manager to open the Search amuse, and so select HP Recovery Manager from the search results.
If a User Account Control bulletin opens, click Yep.

note:
If you cannot detect HP Recovery Director on your computer, utilise Device Director to reinstall the device driver.
When the Recovery Manager screen opens, click Drivers and Applications Reinstall.
Curlicue down through the listing of drivers and select the proper name of your estimator's wireless adapter.
Look until the driver installs and restart your reckoner if prompted to practise so.
Try connecting to the Internet once more. If problems persist, continue to the next step.

Use Device Managing director to reinstall the driver

If your calculator does not have HP Recovery Manager, use Windows Device Managing director to uninstall the wireless adapter and have Windows install the driver.

If y'all are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and then plug it into a dissimilar USB port later on Windows opens.
From the Beginning screen, type device manager to open up the Search charm, and then select Device Director from the search results.
Double-click Network adapters.
Right-click the proper name of your wireless network adapter, and so select Uninstall.

note:
If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device commuter cannot Plug and Play. If this happens, turn off the computer and cheque the hardware connection to your wireless adapter hardware. Service the calculator if problems are constitute.
When the Confirm Device Uninstall screen displays, click OK and wait for the device to be uninstalled.

The proper noun of the wireless adapter no longer shows in the network adapters category when it has been uninstalled.
At the top of the Device Manager window, click Activity, so select Browse for hardware changes.

The computer reinstalls wireless network and the wireless network adapter name is shown in the Network adapters category.
After the network adapter name appears in Device Manager, close Device Director, and then restart the estimator.
Try connecting to the Cyberspace once more. If problems persist, continue to the adjacent footstep.

Pace 3: Update wireless network drivers

Downloading and installing the latest driver for your wireless adapter can resolve issues with wireless Internet connections, especially bug related to performance or intermittent dropped connections.

Utilize one or more than of the following sections to find updated drivers for your wireless networking hardware. If y'all cannot discover an updated commuter or the updated driver fails to solve the problem, go to the next step.

Go driver updates from HP

HP tests and posts many updated drivers from wireless adapter manufacturers. HP might have a more current version of the wireless driver than the one you are using. To notice out if a driver is bachelor for your model of computer, become to the HP Customer Support - Software and Driver Downloads page. If a Let'due south identify your product to get started page displays, select your estimator blazon, type the model name of your computer, and then click Submit. The production back up page opens.

In many cases, the wireless commuter is part of a commuter package for your motherboard called a chipset. When visiting the HP website, look for a wireless driver commencement, and then the chipset if a wireless adapter commuter is non available. If y'all need more information, read the details for the software downloads that are available. After yous notice the driver you are looking for, click the category name, and so click Download.

note:
If your estimator currently does not have access to the Internet, utilise another computer with Internet admission to download and install the wireless driver softpaq to a USB storage device. Y'all can so connect the storage device to a USB port on your computer and open the softpaq file that was downloaded to update your commuter or chipset.

Install any available wireless commuter or chipset updates, and then try connecting to the Internet.

If the updated commuter fails to solve the trouble, become to the next pace.

Using HP Support Banana to find updates automatically in Windows

HP personal computers with Windows come with HP Back up Assistant installed. HP Support Assistant can be used to automatically detect and install the latest updates for your computer.

note:
The images in this section might vary slightly from what you meet on your screen.

In Windows, search for and openHP Support Banana.
In the My devices screen, click Check for updates and messages.
If HP Support Assistant finds updates, the number of available updates displays in the My PC section.

To come across the available updates, click the Updates tab.

The Updates available screen displays.
To install an update, click the Install now icon next to the update.
If the updated driver fails to solve the problem, get to the next step.

Go driver updates from other sites

Other websites might provide driver updates for your exact model of wireless hardware. If you cannot observe an updated commuter from HP, you tin utilise these steps to see if a more updated version is available from the World Wide Web.

caution:
HP does not control and is not responsible for information exterior of the HP website. While in that location are many reputable sites that provide drivers, some sites might be malicious. Download software simply from sites yous know and trust.

From the First screen, type device director to open the Search charm, and then select Device Manager from the search results.
Double-click Network adapters, and and then right-click the proper name of the Wireless Adapter and select Properties.
Click the Driver tab and look at the proper noun next to Driver Provider. Yous might want to refer to the driver date and name as well when looking for an updated driver.
Visit the driver provider'due south website to look for an updated driver. You can observe the website by searching the Internet using the driver provider'southward name.
If you cannot notice an updated driver on the commuter provider website or y'all cannot find the provider'due south website, click the Details tab in Device Manager, select Hardware Ids from the Holding list, so right-click the first hardware device ID in the list and select Copy. You tin and so paste the hardware ID into an Net search page to find sites that host the drivers.
If an updated driver is found, follow the instructions to install it. Otherwise, use another method to observe and update the driver or go to the side by side step to continue troubleshooting.

caution:
HP does not control and is non responsible for data outside of the HP website. Download software but from sites you know and trust.
If the updated driver fails to solve the trouble, become to the next stride.

Install updated Wireless LAN Driver using Device Manager (when an Internet connection is bachelor)

Downloading and installing the latest wireless LAN adapter driver can resolve many issues with a slow wireless Internet connection.

to use Device Manager to notice the latest WLAN commuter:

From the Get-go screen, type device director to open the Search amuse, and then select Device Manager from the search results.
Double-click Network adapters, and and then right-click the proper name of the Wireless Adapter, and then select Update Driver Software.
Click Search automatically for updated driver software.
If an updated driver is found, follow the instructions to install information technology.

If Device Manager does not notice an updated driver, you can check the wireless adapter manufacturer'south website.
In Device Managing director, right-click the proper noun of the adapter, and then click Backdrop.
Click the Driver tab. Make a note of the driver provider, date and version.
Check the driver provider's website for an updated commuter.
If the updated commuter fails to solve the problem, get to the next step.

Step iv: Check and reset hardware

Resetting the hardware on your wireless network in the proper sequence tin resolve a variety of connection and functioning problems.

From the Start screen, type shut downwards, and then select Turn off your PC from the search results.
If your network includes a wireless router, wireless gateway or wireless modem/router combination, unplug the power cord.
If your network includes a separate broadband modem, unplug the power cord from the broadband modem.
Wait for well-nigh 5 seconds, and then plug the power cord into the wireless router (and broadband modem, if separate).
Expect until all lights come on and reflect normal Net and PC activity. If the lights on the broadband modem betoken a problem, use this list of options for help:
- If all lights are off after reconnecting the power, check the power source by plugging the ability cord into another ability outlet. Service or supersede your broadband modem if it cannot be turned on.
- If only the power calorie-free is on and the remaining activity lights are off or show no activity, a network connection is not being detected. Brand sure the cablevision carrying the Internet signal is continued to the broadband device. Brand sure Internet cables coming into your residence have not been damaged or disconnected. You might need to contact your Net service provider if other people in your expanse are also experiencing Net outages.
- If the Cyberspace or Online calorie-free consistently blinks and does not indicate an online connectedness is available, the trouble likely resides with your Internet service provider. Either look until service is restored or contact your Internet access provider for further help.
Turn on your computer and look until Windows opens. If you are using a notebook computer, perform a difficult reset at this time.
Look until Windows automatically connects to your wireless Net connection.

If Windows does not automatically connect, click the Network Connection icon in the notification area, and select the name of your wireless network.
Click Connect.

A window might open prompting you for a countersign or push button connect actions depending on the type of security you are using.
If you can connect to the network and to the Internet, yous are done. If not, continue with the side by side stride.

Step 5: Perform a Microsoft System Restore

If the computer was working on the wireless network in the past, simply now cannot connect or performs poorly, use Microsoft Arrangement Restore to restore your system files back to a date and fourth dimension when wireless networking was working well. For more information well-nigh how to use System Restore, run across Using Microsoft System Restore (Windows 8).

Step 6: Other things to try

If your estimator is still experiencing Wi-Fi connectedness or performance problems, one of the following sections might aid resolve the outcome.

Modify your wireless environment

Surround tin can profoundly bear on the effectiveness of your wireless network. Review the following atmospheric condition and recommended deportment to improve your wireless network experience.

Issue	Recommended action
The farther the computer is from the router, the weaker the broadcast bespeak.	Move the computer and router closer to each other. If yous take a notebook estimator, move the figurer to several locations within your environment while looking at the signal strength indicator in the lower right corner of the Windows desktop. Choose a location where signal strength is the strongest.
Solid objects, such as walls, metal furniture, and electric appliances decrease the range or can cake connections.	If possible, remove metal objects that are near or betwixt the router and calculator. Move the computer or router to a location where there are fewer solid objects between the two.
Performance drops and there are multiple devices beingness used on your network.	Limit the amount of devices that use the network at the same time, especially when watching videos streamed from the Internet.

When choosing a location, minimize the amount of solid objects between them, specially electronic devices and metal objects. If y'all discover that the wireless connection is notwithstanding weak or has problem connecting, consider purchasing a different antenna for your router or gear up up another router equally a point repeater.

Restore BIOS settings for your reckoner to default settings

If other devices tin connect to your wireless network, only your reckoner cannot connect, a BIOS setting might be the crusade of the trouble. Use the section that matches your type of calculator for specific BIOS reset steps:

Notebook PCs

To restore BIOS settings for HP notebook computers:

Restart your notebook.
During startup, printing F10 repeatedly until the BIOS carte displays.
Once the BIOS bill of fare displays, press F9 to restore factory defaults.
Select Yes to confirm.
Printing F10 to save changes and get out.
Select Yes to ostend.

The figurer restarts using the default settings.

Desktops and All-in-One PCs

To restore BIOS settings for HP desktop and All-in-Ane computers:

Restart your calculator.
During startup, press F10 repeatedly until the BIOS menu displays.
In the File tab, employ the upwards or downwardly arrow keys to select Default Setup, and so press enter.
Apply upwards or downwards arrow keys to select Restore Mill Settings as Default.
Select OK to confirm.
Printing F10 to save changes and exit.
Select Yep to confirm.

The computer restarts using the default settings.

After restoring the default BIOS settings, if y'all can connect to the network and to the Internet, you are done. If non, continue with the adjacent step.

Reset your router settings (advanced)

Your wireless router has settings stored in firmware that might interfere with your computer'due south ability to connect or perform well (channel selection and band for case). Resetting the firmware settings on your router and re-establishing connections for all the devices that utilize the router is a good way to kickoff over and fix many types of wireless related issues.

Use the following steps equally a general guideline, but refer to the documentation that came with your router for detailed instructions or in the event these steps exercise not work for your router.

Connect your calculator to the router using a supported network cablevision.

Open an Cyberspace browser and enter the default IP addresses for your router into the browser URL address field.

note:
These default IP addresses, names and passwords are provided for informational purposes simply and might not work with your router model. If this information does not permit you to log in to your router's setup page, refer to the User Guide that came with your router.

Router Make Name	Router IP Address	User Proper name(due south)	Password(s)
3Com	http://192.168.1.1	admin	no password required, or admin
Belkin	http://192.168.2.ane	no user name required, or admin	no password required
D-Link	http://192.168.0.1	admin, or user	no password required, or admin
Linksys	http://192.168.1.one	admin, no user name required, or Comcast	admin, no password required, or 1234
Netgear	http://192.168.0.i	admin	password, 1234, or setup

Enter a user proper name and/or password.
When yous have ambassador access to the router, change the default name (or SSID) of the router.
Set up Wi-Fi Protected Admission (WPA) or wireless encryption (WEP), to forbid other computers from connecting to your domicile network.
Enter a network access password, sometimes chosen a passphrase. Make certain to pick a password that is easy to remember, such as a phone number that you punch often or a phrase that is familiar.

Modify the channel band selection on your router (improve performance)

If your calculator can connect to the wireless router but performance is poor or the connexion drops, changing the wireless aqueduct band might help. Changing the wireless channel works best for ii.four GHz routers and environments with lots of wireless network activity, such as apartment buildings.

The steps y'all need to change the wireless aqueduct depend on the brand and model of wireless router you are using. Y'all tin can use the following general steps to alter the channels for about of the pop wireless routers. If these steps do not work, refer to the user guide that came with your router.

Connect your computer directly to the router using a supported network cable.

Open an Cyberspace browser and enter the default IP addresses for your router into the browser URL address field.

note:
These default IP addresses, names and passwords are provided for informational purposes merely and might not piece of work with your router model. If this information does not allow y'all to log in to your router's setup page, refer to the User Guide that came with your router.

Router Brand Proper noun	Router IP Address	User Proper name(s)	Password(south)
3Com	http://192.168.1.1	admin	no password required, or admin
Belkin	http://192.168.two.1	no user proper name required, or admin	no password required
D-Link	http://192.168.0.1	admin, or user	no countersign required, or admin
Linksys	http://192.168.1.1	admin, no user proper name required, or Comcast	admin, no password required, or 1234
Netgear	http://192.168.0.one	admin	password, 1234, or setup

Enter a user proper noun and/or countersign.
Scan through the setup pages on the web course to discover the aqueduct selection settings.
Write down the name of the aqueduct that your router is currently using in instance y'all need to alter information technology back.
Select another number and save your settings. For example, if the channel is set to half dozen, select channel i and salve.
Test your wireless devices on your network to meet if performance has improved. If not, you can repeat these steps and try some other channel until you find one that works well.

Update the router firmware to troubleshoot a network connection

Outdated firmware might touch on performance, security, or prevent the router from accessing the Cyberspace or certain webpages. Log in to the configuration menu for the router (every bit was done in the previous section) and use the menu to update the firmware dedicated to the router. Consult the User Guide that came with your transmission for information on how to perform a firmware update. It is a proficient idea to connect the computer directly to the router using its network cable when doing the firmware update.

Configure wireless power options (cannot connect later returning from sleep manner)

Well-nigh wireless devices can be turned off past the system to save power. In some sleep scenarios, the device might wake properly when the system returns from sleep or hibernate. To prevent this from happening, adjust the power management settings for the wireless adapter.

From the Start screen, type device manager to open the Search amuse, and so select Device Director from the search results.
Double-click Network Adapters to aggrandize the list, right-click the wireless (Wi-Fi) adapter in the list, and and so select Properties.
In the adapter properties window, click the Power Management tab.
Remove the check mark next to Allow the figurer to plow off this device to save power, and then click OK.

Close the Device Managing director, restart the notebook reckoner, and try to reconnect to the wireless network.

Perform an HP System Recovery

If your figurer originally came with Windows 8 and has HP Recovery Manager, you tin utilise it to remove all software and restore your computer's original software configuration. Earlier using this option, brand sure y'all back upwardly all of your of import files. For more than information, refer to Performing an HP System Recovery (Windows viii)

Service the estimator

If you accept tried the deportment in this document and cannot institute a connexion or the wireless connection continues to perform poorly, your wireless adapter card might need to be reseated or replaced. Service the computer to replace or repair the wireless adapter hardware.

Source: https://support.hp.com/id-en/document/c03535285

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